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resume writing exercise and need support to help me learn. I need help matching my resume and my covering letter and answering the interview questions for Senior Liaison Officer, Representative Office Attached 1-My Resume 2-My covering letter 3-Job description 4-interview questions Requirements: 1000 Shadi Shehadeh, MBA, PMP, LEAN SIX SIGMA San Diego, CA 92117 • • +1858.262.4455 • Dynamic and results-driven management professional with expertise in all facets of healthcare administration, clinical operations, pharmaceutical leadership, and financial stewardship. Exceptionally adept in crafting innovative solutions that optimize processes, productivity, and profitability. Proactive change agent and analytical problem solver, leveraging analysis and performance metrics to promote data-driven insights and strategies. Well-versed in regulatory compliance statutes. Proven history in establishing and empowering relationships with clients, medical personnel, vendors, providers, and C-Suite leaders. Articulate communicator, engaging presenter, and champion of high-performance cross-functional teamwork. Palm care Pharmacy San Diego, CA 03/2020 – Present Administration & Operations Manager Delivered full life cycle project management from conception to completion in support for target business objectives. Provided assistance across multiple areas, including volunteer management, recruitment directives, logistics coordination, and technical troubleshooting. Utilized prior expertise to promote business and profit growth, such as: revenues, transitions, process improvements, and system implementations. Completed all priorities on-time, within budgets. Executed Administration & Operations Management and Preparing response plans for health emergencies (crisis management). Contribute to the leadership of the national health efforts and the management of disease prevention and epidemic control programs in accordance with the international standards and recommendations of international health authorities. Performed scientific medical research and supports clinical programs both internally and externally Facilitating the monitoring of epidemics and communicable diseases nationally, regionally and internationally, and detecting any new or emerging threats and possible developments. Coordinating efforts to respond to epidemics, regulations and other health and environmental threats, supervising the status of preparedness plans and responding to health emergencies, and activating the necessary measures to monitor and follow them Negotiated and made agreements with local and international institutions and supporting bodies. Provided the essential assistance to deliver diagnostic services that are sensitive to persons, communities, and health institutions. Supported and facilitated methods for gathering health data or information and overseeing its analysis. Supports prior authorization program by handling prior authorization requests from Pharmacies and physicians through existing policies and procedures. On call responsibility, manage and update formulary communications RITE AID PHARMACY – San Diego, CA 05/2018 – 03/2020 Operation Manager / Assistant District Manager Principal strategist and overseer of daily operations and performance metrics of target corporate benchmarks. Elevate customer satisfaction, promoting service, retention, and referrals. Optimize financial growth and profitability, while spearheading marketing and sales directives. Forge and foster relationships with clients, vendors, and business owners. Evaluated and analyze data to assess financial progress and future direction. Ensure adherence to compliance regulations. Generate reports and submit regular reviews to the District Manager / Pharmacy District Manager. Drive inventory control and product quality inspections. Conduct HR administration such as: hiring, training, supervision, discipline, and rewards. Instrumental contributor with the District Manager to lead 25 stores of 280+ staff with $10M+ in sales per month. Designated liaison and representative of the District Manager in communications DOLPHIN PHARMACY Amman, Jordan 11/2005 – 3/2018 Operation Manager Launched a community pharmacy as a licensed Pharmacist, while serving dually as a contract Insurance Analyst. Helmed pharmaceutical operations, communications, team management, training, and insurance analysis. Interfaced with patients and physicians to confirm prescriptions, filled prescriptions, streamlined records, eliminated errors, and improved workflow productivity. Maintained superior inventory control, regulatory compliance, quality assurance, and customer satisfaction. Established recognition as the most trusted pharmacy in the neighborhood. Pioneered an effective community-based immunization program. Motivated and mentored cross-functional staff to drive service and quality deliverables. American Life Insurance Company (ALICO) Jeddah, KSA 11/2002 – 11/2005 Customer Service Manager Proactive leader of new business development, customer service, premium billing, renewals, claims, and relationships with medical providers. Generated reports and aligned all operations to regulatory compliance statutes. Forged and fostered critical relationships with clients, partners, vendors, and providers. Identified issues, streamlined expedient resolutions, and facilitated interdepartmental collaboration. Drove multiple teams to meet and exceed target goals and performance milestones. Reconciled all claims settlements, determine final authority on billing, renewals, and claims, and simplify records and database management. Effectively negotiated contracts with medical providers, vendors, and key partners. Supervised, equipped, and coached 75 cross-functional personnel, including staff in the Claims Department, Customer Service Department, Billing, Sales, and Renewals. Managed a portfolio for 350 companies worth $100M+ impacting 150K+ customers. Issued Employee Benefits quotes for local and global organizations across diverse services and products. Authored the Client Insurance Booklet as a trusted resource for client information. Claims Supervisor, National Health Insurance Administration Company – Amman, Jordan Master of Healthcare management, California Miramar University – San Diego, CA Bachelor of Pharmacy, Al-Zaytoonah Private University – Amman, Jordan Licensed Registered Pharmacist, Jordan, Saudi Arabia, and USA (in progress) Project Management Professional, Project Management Certified Program, PMI (Project management institution) Certified International Trainer of Senior Management, Trainer of Trainers, International Capital Foundation Lean Six Sigma, Agile, SharePoint, Kaizen, Change for Managers, Scrum Master, CSM, PMI (2019-2020) SQL, Python, SAP, Statistics, Software Development Life Cycle (SDLC), LinkedIn Learning Institute Non-Profit management, social Networking and Crisis communication, LinkedIn Learning Institute Certified Business Analyst Professional (CBAP), Healthcare Analytics, IIBA (international Institute of Business Analysis) Behavior-Driven Development and Advanced Consumer Behavior and Customer Service Management (CSU) Business Development, Creating a Business Plan, Critical Thinking and Diversity in Clinical Trials (ACMA) Shadi Shehadeh, MBA, PMP, LEAN SIX SIGMA San Diego, CA 92021 • • 858.262.4455 • Dear Sir, Dedicated to elevating health care management, please accept my application for the open Position (Senior Pharmacy Benefit Audit Specialist) posted on your Site. With over 20 years of professional experience as a health care operational manager, I have developed an extensive career in the health care industry. I eagerly await the opportunity to bring my education, experience, and insight to your team My career background includes extensive leadership of full life cycle operation management of vital capital priorities. Tasked to execute and manage financial directives, profit growth, data analysis, system administration, clinical operations, and performance metrics, I have diverse experiences that can be leveraged immediately. Additionally, my experience as a licensed pharmacist, graduation with a master’s degree in Business Administration (MBA) in health care management, and impending graduation with Doctorate degree in strategic management and Business development with over than 200 professional certificates from unites state in Business analysis, project management and leadership make me uniquely qualified for this role. Some highlights of my qualifications include: Proven track record of delivering positive patient outcomes through exceptional clinical operations, pharmacy management, financial leadership, administration, performance analytics, and project execution. Subject Matter Expert (SME) in operations management, including pharmacy management, talent acquisition, inventory control, medication administration, vendor relations, and patient communications. Strong history of data analyses and performance management that enhance data-driven insights and decisions. Strong leadership of cross-functional teams that consistently outperform target benchmarks and goals. Excellent consultative skills, risk adjustment, data quality, clinical quality, Proficient in health care Performance Measurement, and Pharmacy Benefit Manager (PBM). I look forward to scheduling an interview with you to discuss my qualifications further and learn more about your company. Thank you for taking the time to review my attached resume. Regards, Shadi Shehadeh UN Job Opening Org. Setting and Reporting UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Senior Liaison Officer, Representative Office, Washington DC reports to the Director, UNRWA Representative Office, Washington DC. Responsibilities • Assists the Director, UNRWA Representative Office, Washington DC to represent the interests of UNRWA vis-à-vis US government and non-governmental entities, with particular reference to the US executive and legislative branches of government by: - Participating in the active and regular engagement with relevant US executive branch agencies and the US congress including its members and their staffs to advance understanding of UNRWA’s role in the context of the regional issues of the Middle East, the Agency’s operations and the situation of Palestine refugees in the five fields and globally. - Clarifying UNRWA’s mission, positions, programmes, initiatives and institutional practices, including its application of the humanitarian principles, and explaining the evolving challenges confronting the Agency. - Building and sustaining partnerships with international organisations headquartered in the US, national and local non-profit institutions; maintains awareness and support, including organizing or attending special events. - Updates the results framework in line with the project proposals including elements like indicators, outputs, and outcomes. • Supports the building of institutional relationships with relevant US government and non-governmental entities, maintaining and managing these relationships in the interests of Palestine refugees and UNRWA. • Monitors on daily basis relevant developments in the US congress and US political ecosystem, with a view to formulating and leading the implementation of an outreach and advocacy strategy dedicated to optimizing UNRWA’s relations with the US congress the executive branch, and non-governmental agencies. • In close consultation with relevant UNRWA colleagues, supports the drafting, preparation and presentation of materials required for briefings to congress, executive branch agencies, the media and other non-governmental agencies in the Washington, DC or broader US setting. • Supports the implementation of UNRWA’s resource mobilization and strategic communications framework. • Arranges and supports visits to Washington, DC by senior UNRWA officials. Competencies UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. - Analyzing - Persuading and Influencing - Deciding and Initiating Action - Creating and Maintaining Impact and Partnership - Managing Complexity and Change For guidance on how to prepare for competency-based interviews: Education An advanced university (Master’s or equivalent) from an accredited educational institution in political science, public administration, business administration, or a related field . Work Experience At least eight years of progressively responsible relevant work experience in political or administrative affairs utilizing professional skills relevant to the responsibilities of this post, is required. Experience in advocacy and outreach with Washington DC-based US government or non-governmental agencies or entities is essential is required. Unless already serving as an international staff member in the UN Common System, a candidate for an international post must have at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required. Knowledge of the Middle East context and Palestine refugee issues is desirable. Languages - Excellent command of written and spoken English. Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview. Special Notice Type of Contract and duration: Temporary Appointment for 6 months, with the possibility of further extension subject to availability of funds, need and performance. The Senior Liaison Officer, Representative Office, Washington DC will reside in Washington, DC, and may be required to travel to UNRWA areas of operation in Gaza, Jordan, Lebanon, Syria and the West Bank. Applicants have to complete the Personal History Profile (PHP) in inspira in order to be considered. The PHP should be completed with full relevant work experience as per the requirements in the Job Opening, in order to be considered. UNRWA welcomes applications from qualified candidates with disabilities. A roster may be created from the selection exercise, and successful candidates may become eligible for a temporary appointment to the same post or a similar post. Equivalency: A first level university degree in combination with two additional years of qualifying experience may be accepted in lieu of an advanced university degree. NB: work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. For more details on UNRWA, please visit: United Nations Considerations Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. UN Interview questions At least eight years of progressively responsible relevant work experience in political or administrative affairs utilizing professional skills relevant to the responsibilities of this post, is required. Please explain how you meet this criterion using examples. Experience in advocacy and outreach with Washington DC-based US government or non-governmental agencies or entities is essential is required. Please explain how you meet this criterion using examples. Unless already serving as an international staff member in the UN Common System, a candidate for an international post must have at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required. Please explain how you meet this criterion using examples Knowledge of the Middle East context and Palestine refugee issues is desirable. Please explain how you meet this criterion using examples. An advanced university (Master’s or equivalent) from an accredited educational institution in political science, public administration, business administration, or a related field is required. Please explain below.